Support
Get help with Saltmarch
Saltmarch brings the photos and videos people contribute into private shared memories. Families, Communities, and Events each define who belongs, who can contribute, and what their members can see.
Contact us
Have a question, ran into a problem, or need help with your account? Email us and we'll get back to you:
Help with an Event invitation text
You may have received a Saltmarch text because someone you know individually selected your number to invite you to their private, scheduled Event. Saltmarch’s initial text program sends one transactional message for that invitation request, not marketing or an automated follow-up campaign.
- Reply STOP to stop Saltmarch invitation texts.
- Reply HELP for help, or email [email protected] .
Receiving or opening an invitation does not verify your phone number. Accepting the invitation does not enroll you in recurring SMS and does not answer an RSVP; any RSVP offered by the host is a separate action inside the Event.
Signing in and recovery
Depending on your account, you may sign in with a passkey, email link or code, or optional password. If a link or code expired, return to sign in and request a new one. You can cancel a stuck sign-in and begin again without accepting an invitation or changing your account.
Support cannot bypass an enrolled second factor or take control of a passkey. If an error includes a correlation ID, include that ID when you contact us so we can find the safe server-side outcome. For your safety, never send us a password, one-time code, passkey export, session token, or invitation secret.